Cultural and language barriers can make it hard to communicate with patients – and can stand in the way of the patient receiving the best possible vision care. Even patients who speak fluent English may feel more comfortable communicating in another language. Consider that 70% of Hispanics speak at least some Spanish at home – and approximately 77% of Asian-Americans speak another language at home.
Becoming a culturally competent practice is a true team effort. In order to provide the best possible care to patients, everyone on your staff needs to be on board. That means not only delivering the same messages, but also communicating in a way that the patient can relate to and understand.
Transitions PRO provides optical professionals a wealth of resources to help you prepare your practice to meet diverse patient needs – from professional education and staff training, to bilingual and in-language patient tools. These resources will help keep you and your staff up-to-date and in-the-know.