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Addressing Concerns

Top 6 patient questions and how to respond.

1. Do Transitions® lenses work in the car?

Transitions® Signature® GEN 8™ lenses were designed with a unique formula (or blend) of photochromic dyes, which are “tuned” to activate when exposed to the sun’s UV rays. If your customer is looking for a lens that works in the car, this is a great opportunity for you to recommend Transitions® XTRActive® new generation, Transitions XTRActive Polarized™, or a second pair of prescription sunglasses.

What you can say:

Transitions Signature GEN 8 lenses are meant to replace your clear lenses. Because the windshield of your car blocks the UV light that is required for these lenses to activate, they won’t work in the car. What are your specific driving needs and concerns? Let’s talk about how a different Transitions lens or pair of prescription sunwear could give you what you’re looking for.”

2. Does my insurance cover Transitions lenses?

Every vision insurance plan varies. It is important to review the benefit with your customers (after making a full recommendation) and position any benefit as a discount off the overall cost of their lenses.

What you can say:

“It’s great that you have a vision plan and it is going to serve as a nice discount towards the lenses we discussed today. With your specific vision insurance plan, you get ___% off your Transitions lenses (or your co-pay is only $___, which is a huge savings off the retail price). You may also have flex dollars that you can use. My priority is to find the best solution for your eye health and visual comfort – and I believe this includes Transitions lenses for you.”

3. Aren't those the lenses that look old-fashioned?

Customers that bring up negatives about the aesthetics of Transitions lenses are often referencing previous product generations. Helping customers understand today’s technology and the color options available to them is the perfect way to overcome old product perceptions. Also, make sure your optical staff are fitted with Transitions lenses so that they can show customers how great the product looks.

What you can say:

“You may be remembering prior generations of the product. Transitions lenses have come a long way since they were first introduced 30 years ago. (I’m actually wearing them right now, you can see they’re completely clear.) These lenses are engineered to adjust with your eyes. In fact, most people who wear them love the indoor clarity and say that they don’t even notice the change back to clear because it happens so fast. Plus, they’re available in seven stylish lens color options and six mirror finishes to compliment virtually any frame.”

4. How quickly do Transitions® Signature® GEN 8™ lenses change?

Transitions Signature GEN 8 lenses activate and darken outdoors in seconds¹ when exposed to UV light and return to clear faster than ever² when UV light is no longer present. Some customers may express concerns about slow fade-back time because of older technologies. Transitions Signature GEN 8 lenses activate to a category 3 darkness up to 30% faster than Transitions Signature lenses³ and fade back to clear up to 3 minutes faster. Show customers the product, particularly if you are wearing Transitions Signature GEN 8 lenses yourself – and explain to them the enormous technology leaps.

What you can say:

Transitions Signature GEN 8 lenses darken outdoors in seconds and return to clear faster than ever. I want to point out that Transitions lenses are not the same as they were ten, five, or even three years ago. The previous technology took a little bit longer to fade back to clear indoors. Let me show you how quickly they activate.”

5. How dark do Transitions Signature GEN 8 lenses get?

Transitions Signature GEN 8 lenses achieve significant darkness outdoors – up to a category 3 darkness. As with any photochromic lens, overall darkness is affected by a number of factors, including UV light and temperature. Transitions Signature GEN 8 lenses provide the best balance of outdoor darkness and indoor clarity.

What you can say:

Transitions Signature GEN 8 lenses are meant to be worn indoors and outdoors and are not a replacement for prescription sunglasses. However, Transitions Signature GEN 8 lenses can get as dark as ordinary sunglasses. As you know, sunglasses have a set tint – no matter what situation you are in, they are always the same shade. What’s great about Transitions Signature GEN 8 lenses is that they automatically adjust their level of darkness as conditions around you change.”

6. I don't think I can afford them. Aren't they expensive?

It’s often useful to help price conscious customers understand the Transitions lens purchase in the context of their overall eyewear solution. Emphasizing the value of the product and importance of their eye health and comfort can help customers understand why this decision is so critical.

What you can say:

“My priority is to help you find the best solution for your eye health and visual comfort – and I believe Transitions lenses are right for you. The cost of your Transitions lenses is $___, but I encourage you to consider the value. You’ll be wearing them every single day for the lifetime of your prescription – which is quite a while. We may be able to find savings elsewhere so we can stay closer to your budget – without compromising your vision.”